Appointments

Most treatments at HSU Clinics London (UCO Clinic) are carried out by senior UCO students under the supervision of tutors who are experienced, registered osteopaths. The student osteopaths and tutors will involve you at each step during the appointment, and will ask for your consent to proceed when necessary. Please ask questions, and if you are unsure about anything ask for clarification.

You do not need a referral to make an appointment at the UCO clinic, although some patients do come to us following GP advice.

For more information, view our FAQ’s below or download our Patient Information Sheet.

Fees

The University School of Osteopathy is an exempt charity, with a mission to make osteopathy affordable and accessible to the whole community.

Our appointment fees are subsidised to keep them affordable for all. Several of our specialist and community clinics are also delivered free of charge to the patients, thanks to generous funding from our supporters.

Click here for more information on our fees.

Your Information

When you attend the UCO Clinic, your osteopath will take a detailed case history and will update this with case notes as your consultation progresses.

This is to enable our practitioners to make effective decisions about your care. As a training establishment, some of the information contained in your case notes may be used for additional reasons, for example:

In the teaching and training of osteopaths. This may include using your anonymised case notes for case discussions or for written case studies for student assessments. If case notes are used in this way, the typical audience would be other students, internal and external lecturers and examiners;
To audit the osteopathic care we are providing;
To audit other processes and practices;
To help plan the development of osteopathic care at our Southwark Bridge Road clinic and external clinics;
As part of funding arrangements;
In health research programmes approved by the UCO Ethics Committee (you will be specifically asked to consent to any research project in which you participate directly).

In the examples listed above, any information used is entirely anonymised and not traceable back to individual patients. If you would prefer not to have your information employed in any of these activities, please let the reception team know.

Confidentiality and access

We are duty bound to keep information about you confidential.

Your personal identifiable information will not be passed on to any third party and we adhere to the principles of the General Data Protection Regulation (GDPR).

If we are asked by a third party – your GP or solicitor for example – to provide information about your consultations at the UCO, we will only do so if we have received your written consent.

You have a right of access to your patient notes, so do speak to your practitioner or a member of the reception team, if you would like a copy of your notes.

Our Clinics

Our clinics offer affordable osteopathic care to specific patient groups either at HSU Clinics London (UCO Clinic) or in clinics within the community.