Frequently Asked Questions


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Can I request a particular osteopath?

We will always try to accommodate requests to see a particular osteopath or an osteopath of the same gender. However we cannot guarantee that the tutor supervising the student will be of the same gender.

Can I have someone with me?

It is fine to bring a friend or family member with you. If you need someone to help you communicate clearly or understand your student osteopath, it is very important that you organize someone to come with you who can fulfil that role. Please note, some of the questions in the initial consultations can be personal in nature. 

What should I wear?

As you will be asked to undress to your underwear for examination, it is best to wear underwear that you will be comfortable in. If you would like a gown to wear, please ask your student osteopath. If you are not keen to undress, wearing loose-fitting separates may help with this – for example a roomy top and skirt rather than a dress.

Do I have to undress?

You will be asked to undress to your underwear if you are happy to do so. This allows the student osteopath to examine you and consider the relevance of different parts of the body to your presenting problem. Gowns are available if you would prefer to wear one. If you do not feel comfortable undressing then please let your student osteopath know.

What will happen during my appointment?

See our ‘What to expect?’ page for details.

Do I need to be referred by my GP?

There is no need for a GP referral to the UCO Clinic. In the majority of instances we can treat patients at the UCO Clinic, but occasionally it may be necessary to refer you to your GP for further tests or evaluation before a diagnosis can be made or any treatment is undertaken. 

What if I need to cancel my appointment?

If you need to cancel your appointment, please call 020 7089 5360 or email us as soon as possible so that we can make the appointment slot available to another patient. Please note that if you have booked into our Associates Clinic and wish to cancel within 24 hours of the appointment time, there will be a cancellation fee amounting to 50% of the appointment fee.

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