Your information

When you attend the UCO Clinic, your osteopath will take a detailed case history and will update this with case notes as your consultation progresses.

This is to enable our practitioners to make effective decisions about your care. As a training establishment, some of the information contained in your case notes may be used for additional reasons, for example:

  • In the teaching and training of osteopaths. This may include using your anonymised case notes for case discussions or for written case studies for student assessments. If case notes are used in this way, the typical audience would be other students, internal and external lecturers and examiners;
  • To audit the osteopathic care we are providing;
  • To audit other processes and practices;
  • To help plan the development of osteopathic care at our Southwark Bridge Road clinic and external clinics;
  • As part of funding arrangements;
  • In health research programmes approved by the UCO Ethics Committee (you will be specifically asked to consent to any research project in which you participate directly).

In the examples listed above, any information used is entirely anonymised and not traceable back to individual patients. If you would prefer not to have your information employed in any of these activities, please let the reception team know.

Confidentiality and access

We are duty bound to keep information about you confidential. Your personal identifiable information will not be passed on to any third party and we adhere to the principles of the General Data Protection Regulation (GDPR). 

If we are asked by a third party – your GP or solicitor for example – to provide information about your consultations at the UCO, we will only do so if we have received your written consent.

You have a right of access to your patient notes, so do speak to your practitioner or a member of the reception team, if you would like a copy of your notes. 

Privacy statement

The following information sets out the privacy practices for the UCO and UCO Clinic websites. This information may be subject to change and you are advised to check this page from time to time to ensure that you are happy with any changes.

  • All personal information you provide via the UCO websites will be treated as private and confidential. Please see any pages where information is collected for further relevant information.
  • The UCO may compile data in aggregate form to enable us to better understand user engagement with our websites and improve site performance and user experience. Any data collected for this purpose is anonymous and does not contain any personal information that identifies individual users.
  • If you choose to supply information to the UCO via our websites, for example by submitting a query through one of our webforms or signing up to one of our mailing lists, you are consenting to the UCO holding and using it for the purposes provided. Your information will be stored securely and will not be shared with third parties or used for any other purpose than that specified at the point of submission. You can unsubscribe from any communications received from us at any time.
  • The UCO will not sell, rent, trade or give away any user’s personal information or email lists to third parties without first obtaining the user’s consent.
  • The UCO website and UCO Clinic websites contain links to other websites. The UCO takes no responsibility for the privacy practices and/or the content of such websites. You should exercise caution and look at the privacy statement applicable to the website in question.
  • The UCO is committed to the security of our users’ personal information and we have security procedures in place to protect against loss, misuse or alteration of personal information under the UCO’s control.
  • See our Cookies page for more information about our cookie use and how you can restrict or block cookies.
  • If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.