Customer Service Representative (MBM)
Fahima Samir Begum is a Customer Service Representative with a Master’s in Business Management, bringing experience from a variety of roles across education, travel, and retail. Her background includes working as a special needs assistant in a school, as well as roles in customer service and as a travel agent assistant, all of which have helped shape a calm, practical, and supportive approach to her work.
She is often the first point of contact for patients, helping with booking and rescheduling appointments, and supporting those who may be in pain or discomfort when they reach out. Fahima focuses on making the process as smooth and straightforward as possible, ensuring patients feel supported and able to access the care they need.
